Wastewater Adjustment Policy

EFFECTIVE 8/1/2007

Voluntary Sewer Usage

Carrollton Utilities will allow a ONE time adjustment in a twelve month period for any sewer bill where the water did not enter the sewer system and it is a voluntary usage such as pools, watering, hot tubs (anything other than leaks). Usage must be more than 50 units above average for the voluntary usage adjustment. The adjusted usage will be the normal average monthly usage based on history available plus 50 units (unit = 100 gallons).
Examples: A customer asking for an adjustment and their normal bill is 50 units and they watered their lawn, the high bill is 100 units...they would NOT get an adjustment because it is not considered “excessive”. Another example: Normal 20, leak bill 200...they would pay for 70 units only. Reason for excessive usage must be verified and proven the usage did not enter the sewer system.

Involuntary Sewer Usage

Carrollton Utilities will allow a ONE time adjustment in a twelve month period for “LEAKS” or other involuntary usage that did not enter the sewer, any adjustments will have to be approved by the General Manager. The adjusted usage would be the normal average monthly usage based on history available. Leaks must be verified that they occurred and did not enter the sewer system. Wastewater charges will be adjusted when water leaks occur that did not enter the wastewater system. The usage must be at least 20% above average to allow for normal fluctuations.

If you have questions about sewer services, please call our Customer Service Department at (502) 732-7055 or email custservice@carrolltonutilities.com.

For questions or to report problems: 502-732-7055