Carrollton Utilities offers budget biling for natural gas. Budget billing gives you a set payment each month for your natural gas bill. The first budget bill begins in August and is settled up in July. You must have gas service for at least one year in order to qualify. The budget billing amount is subjet to change due to rate or usage changes throughout the year. If you are interested, please...Read more
News & Announcements
Learn about Customer Service Announcements, News, Job Opportunities, and Project Updates.
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June 22, 2022 - 9:54am in Customer Service Announcement
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July 27, 2021 - 7:51am in News
We want to make all of our customers aware of the additional options to pay your monthly bill with our company. Pay online here ( Payment options are Credit Card and Electronic Check) Pay by phone by calling 1-877-209-8480 (Payment option is Credit Card) Drive-Thru Window Drop Box (located in drive thru area)Read more |
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March 26, 2019 - 1:41pm in News
NOTICE TO ALL CUSTOMERS In the past, customers were allowed a $50 balance to remain on the account without disconnection. Effective June 1, 2019, leaving a balance will no longer be allowed. In order to avoid disconnection of services, all accounts must be paid in full by the due date. Any accounts with remaining balances will assessed the normal penalty & be subject to disconnection of...Read more |
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November 13, 2017 - 12:10pm in News
The natural gas rate local customers pay is made up of three components: The cost of the natural gas commodity itself The cost to transport the gas from where it is produced to the city utility; and The cost to transport the gas from the city gate to the customer's home.Read more |
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August 8, 2017 - 2:15pm in News
Why do I need to call Kentucky 811? In compliance with the Kentucky Dig Law, any activity that results in the movement, placement, probing, boring, or removal of earth, rock, or other material in or on the ground requires the excavator to contact the One Call Center with adequate information regarding the dig. Remember...It's The Law!!! When can I call? Kentucky 811 is open 7 days a week, 24...Read more |
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July 28, 2017 - 10:38am in News
The US Department of Transportation Pipeline and Hazardous Material Safety Administration has issued a new regulation that requires Carrollton Utilities to offer an Excess Flow Valve (EFV) to its customers. Click the attachment below for more details.Read more |
