In order to better protect our customers and employees and reduce the chances of the coronavirus impacting the operations of Carrollton Utilities, the lobby and walk in window will be closed until further notice. Customers are encouraged to pay their utility bills by one of the many other options available including ordinary mail and online methods. Customers are encouraged to call before coming...Read more
News & Announcements
Learn about Customer Service Announcements, News, Job Opportunities, and Project Updates.
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October 12, 2020 - 11:07am in Customer Service Announcement
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November 3, 2020 - 10:46am in News
On October 19, 2020, Governor Andy Beshear signed an executive order designating $15 million in federal COVID-19 relief funds for the Healthy at Home Utility Relief Fund. Please contact your local Community Action office for more informationRead more |
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March 12, 2020 - 2:41pm in News
We want to make all of our customers aware of the additional options to pay your monthly bill with our company. Pay online here ( Payment options are Credit Card and Electronic Check) Pay by phone by calling 1-877-209-8480 (Payment option is Credit Card) Drive-Thru Window Drop Box (located in drive thru area) There is no fee for credit card paymentsRead more |
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March 26, 2019 - 1:41pm in News
NOTICE TO ALL CUSTOMERS In the past, customers were allowed a $50 balance to remain on the account without disconnection. Effective June 1, 2019, leaving a balance will no longer be allowed. In order to avoid disconnection of services, all accounts must be paid in full by the due date. Any accounts with remaining balances will assessed the normal penalty & be subject to disconnection of...Read more |
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June 15, 2018 - 10:08am in Customer Service Announcement
Please see the link below for an important message from the Public Service Commission. https://psc.ky.gov/pscscf/2018%20Cases/2018-00171/20180604_PSC_ORDER.pdfRead more |
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April 9, 2018 - 3:22pm in Customer Service Announcement
Carrollton Utilities has been recognized as a member of the Green Fleets of the Bluegrass. Green Fleets of the Bluegrass is a voluntary fleet recognition program established in 2011. Their goal is to highlight the achievements of Kentucky fleets. Fleets are recognized with an annual Green Fleets of the Bluegrass rating on a three-tier scale: one leaf- improving; two leaves - achieving; three...Read more |
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November 13, 2017 - 12:10pm in News
The natural gas rate local customers pay is made up of three components: The cost of the natural gas commodity itself The cost to transport the gas from where it is produced to the city utility; and The cost to transport the gas from the city gate to the customer's home.Read more |
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August 8, 2017 - 2:15pm in News
Why do I need to call Kentucky 811? In compliance with the Kentucky Dig Law, any activity that results in the movement, placement, probing, boring, or removal of earth, rock, or other material in or on the ground requires the excavator to contact the One Call Center with adequate information regarding the dig. Remember...It's The Law!!! When can I call? Kentucky 811 is open 7 days a week, 24...Read more |
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July 28, 2017 - 10:38am in News
The US Department of Transportation Pipeline and Hazardous Material Safety Administration has issued a new regulation that requires Carrollton Utilities to offer an Excess Flow Valve (EFV) to its customers. Click the attachment below for more details.Read more |
