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Frequently Asked Questions

Does Carrollton Utilities light pilot lights?

New appliances should be lit by the installer to assure proper installation and protection of the warranty. CU personnel will light pilots during initial gas turn-on only.

Does the price of gasoline have an impact on the price of natural gas?

Not really. The two fuels are independent of one another. Gasoline is a refined product of crude oil, and thus directly related to the price of oil, while natural gas is produced directly from underground hydrocarbon deposits, like crude oil. Natural gas prices are dependent on the supply and demand for natural gas. In some instances, crude oil and natural gas are found in the same place and produced together. Fuel oil, like gasoline, is a refined product of crude oil and is also a substitute fuel for natural gas in some industrial facilities. In these cases, fuel oil competes with natural gas. Because oil prices are high, fuel oil does not offer much competition to natural gas and does not help to keep natural gas prices down.

What are your business hours?

Monday through Friday from 8:00am to 4:30pm. After hours, contact the Carrollton Police Department at 502-732-6621 for emergencies only.  (closed daily 12pm-1pm)

What is a unit of water as shown on my bill under "Used"?

The number represents 100's of gallons for water and 100's of cubic feet for natural gas.

What is the "Late Fee" on my bill?

This fee must be paid if you are paying your bill after the due date that is posted on the bill. If you pay on or before the due date, you will not be charged this fee.

When are the signups taken for Gas Budget Billing?

Signups begin during the month of June and July. Deadline is August 1st. You must have 12 months of gas history to be eligible.