WATER SERVICE

Carrollton Utilities water service is available for residential, commercial and industrial customers in the City of Carrollton, Kentucky. Territory exists mainly within the city limits. However, Carrollton Utilities also manages West Carroll Water which serves the area west of the Kentucky River.

Customers outside the city of Carrollton east of the Kentucky River are served by Carroll County Water District #1; phone 502-347-9500.

Meters are the property of Carrollton Utilities and only authorized utility personnel are allowed to turn these meters on and off.

Utility bills are issued around the 10th of each month with a due date of the 20th. We require an application and security deposit for any new service requests. To establish service you must visit our office with a picture ID and payment for the security deposit as required in our rules and regulations.

If you have questions about water services, please call our Customer Service Department at (502) 732-7055 or email custservice@carrolltonutilities.com.

Our water is pumped from wells located within one block of the water treatment plant on Sixth Street in Carrollton. All of Carrollton's water comes from a deep aquifer that naturally filters the water as it works its way down to the groundwater basin. The water is pumped from the ground to a treatment plant where it undergoes softening and filtration processes. For more information click here.

Via mail to:
Carrollton Utilities
PO Box 269
Carrollton, KY 41008

In person:
225 6th Street
Monday-Friday
8:00am - 4:30pm

Ask us about automatic bank draft option.

Now accepting all major credit/debit card payments for your convenience.

Holiday Schedule
(office closed)

New Year's Day
Good Friday
Memorial Day
Independence Day
Labor Day
Thanksgiving Eve and Day
Christmas Eve and Day