Before making online payment for INTERRUPTED SERVICES, you MUST contact us for exact amount due and re-establish service.

Before you dig, always call 811 from home or cell for underground line locations.

Services:

Gas

Water

Sewer/Trash

GAS SERVICE

Carrollton Utilities gas service is available for residential, commercial and industrial customers in the cities of Carrollton, Prestonville, Milton, Owenton, and Ghent. Territory expands beyond the city limits into surrounding counties of Carroll and Trimble, Kentucky.

Meters are the property of Carrollton Utilities and only authorized utility personnel are allowed to turn these meters on and off.

Utility bills are issued around the 10th of each month with a due date of the 20th. We require an application and security deposit for any new service requests. To establish service you must visit our office with a picture ID and payment for the security deposit as required in our rules and regulations.

If you have questions about gas services, please call our Customer Service Department at (502) 732-7055 or email custservice@carrolltonutilities.com.

Gas Budget Billing

Gas Budget Billing is available to help minimize the impact of the winter heating season. Signups are during the months of May and June. Call 732-7055 for details.

Heating Assistance Programs are in place to help customers with payment of their bills. The assistance office is located on the corner of 7th and Sycamore. Call 732-5253 for details.

Where to Pay Your Bill

Via mail to:
Carrollton Utilities
PO Box 269
Carrollton, KY 41008

In person:
225 6th Street
Monday-Friday
8:00am - 4:30pm

Ask us about automatic bank draft option.

Now accepting all major credit/debit card payments for your convenience.

Online:
Pay your bill now! Just click the "Make Payment" button at the top of the page.
Refund Policy

Holiday Schedule
(office closed)

New Year's Day
Good Friday
Memorial Day
Independence Day
Labor Day
Thanksgiving Eve and Day
Christmas Eve and Day

NATURAL GAS RATE SCHEDULE
(Effective July 1, 2002)

Class	Customer Charge per Month	Gas & Pipeline Transportation Charge	Distribution Charge per 1000 cu. ft.
Residential in-town	$ 5.00	Actual Cost	$ 1.58
Residential out-of-town	$ 6.00	Actual Cost	$ 1.89
Commercial in-town	$ 7.00	Actual Cost	$ 1.80
Commercial out-of-town	$ 8.00	Actual Cost	$ 2.16
Industrial (15,000 Mcf or less annually)	$25.00	Actual Cost	$ 1.25
Industrial (15,001 Mcf or more annually)	Contact us at 502-732-7055 or custservice@carrolltonutilities.com

GAS LINE REPAIR
$350 minimum charge will be issued to repair damaged gas lines due to negligence of excavator. Extraordinary circumstances will be charged time and material for repair. Always call 811 nationwide before you dig to have underground utility lines located.

COST OF NEW GAS SERVICE
(Effective February 27, 2009)

A gas service will be installed at a cost of $2 per foot. However, the customer will receive a 50 foot refund on their account for each natural gas appliance after services are activated. The meter is placed next to the building in a mutually agreed upon location. Footage is measured from the main to meter. An air pressure test must be placed on all the lines installed by the customer and Carrollton Utilities must be called to inspect test before service can be activated.

Please report website problems to the Webmaster

Phone 502-732-7055
After Hours Emergency 502-732-6621
Email custservice@carrolltonutilities.com

Carrollton Utilities