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Natural Gas Leaks

Whenever you smell natural gas in your home, outside area or in your community, you should call Carrollton Utilities 502-732-7055 during regular business hours Monday-Friday 8:00am to 4:30pm
After hours, contact the Carrollton Police Department at 502-732-6621. Utility personnel will be dispatched immediately.

For your safety, we ask that you do the following before the serviceman arrives:

INSIDE LEAK: Prevent all sources of ignition including the use of matches, the operation of electrical switches and telephone, and to evacuate the structure to a safe distance.

OUTSIDE LEAK: Keep all sources of ignition including people and vehicle traffic away from the affected area and evacuate to a safe distance.

Carbon monoxide (CO) is an odorless, colorless gas that kills without warning. It claims the lives of hundreds of people every year and makes thousands more ill. Many household items, including gas- and oil-burning furnaces, portable generators, and charcoal grills produce this poison gas. The initial symptoms of CO poisoning are similar to the flu (but without the fever); they include headache, fatigue, shortness of breath, nausea, and dizziness. Click the image below for some important information on keeping your family safe.

If you suspect carbon monoxide in your home, please get yourself and any other members of the household to fresh air immediately and contact Carrollton Utilities at 502-732-7055 during regular business hours, Monday thru Friday 8:00 a.m. to 4:30 p.m. After hours, contact the Carrollton Police Department at 502-732-6621. Utility personnel will be dispatched immediately.

carbon monoxide poisoning



Q. What is the "Late Fee" on my bill?
A. This fee must be paid if you are paying your bill after the due date that is posted on the bill. If you pay on or before the due date, you will not be charged this fee.
Q. Does Carrollton Utilities light pilot lights?
A. New appliances should be lit by the installer to assure proper installation and protection of the warranty. CU personnel will light pilots during initial gas turn-on only.
Q. What are your business hours?
A. Monday through Friday from 8:00am to 4:30pm. After hours, contact the Carrollton Police Department at 502-732-6621 for emergencies only.
Q. What is a unit of water as shown on my bill under "Used" ?
A. The number represents 100's of gallons for water and 100's of cubic feet for natural gas.
Q. When are the signups taken for Gas Budget Billing?
A. Signups begin during the month of June and July. Deadline is August 1st. You must have 12 months of gas history to be eligible.
Natural Gas Prices FAQs
Q. How does natural gas compare with other energies? Should I consider converting my appliances?
A. The short answer to that question is, yes. Natural gas prices are very low and natural gas is still the best energy value – typically one-third the cost of electricity. It is the cleanest and most efficient fossil fuel, and it's safe and reliable. Natural gas is simply the best choice and most efficient choice for many applications, such as home heating, water heating, and cooking.
Q. Does the price of gasoline have an impact on the price of natural gas?
A. Not really. The two fuels are independent of one another. Gasoline is a refined product of crude oil, and thus directly related to the price of oil, while natural gas is produced directly from underground hydrocarbon deposits, like crude oil. Natural gas prices are dependent on the supply and demand for natural gas. In some instances, crude oil and natural gas are found in the same place and produced together. Fuel oil, like gasoline, is a refined product of crude oil and is also a substitute fuel for natural gas in some industrial facilities. In these cases, fuel oil competes with natural gas. Because oil prices are high, fuel oil does not offer much competition to natural gas and does not help to keep natural gas prices down.

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Phone 502-732-7055
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